Quality Question Bank
for Exam preparation

Quality- Q2. The ______________ sum of squares measures the variability of the observed values around their respective treatment means.

1. treatment
2. error
3. interaction
4. total

Quality- Q3. Average Total Inspection is defined as:

1. Average of rejected lots and accepted lots
2. Average number of units inspected per lot
3. Average of rejected Lots
4. Average of accepted Lots

Quality- Q4. The ______________ of a product or service mostly affects its reliability and maintenance characteristics.

1. design
2. concept
3. fabrication
4. performance
5. cost

Quality- Q5. The ______________ is used to identify what might go wrong in a plan under development.

1. Pareto Chart
2. PDPC
3. Arrow Diagram
4. Matrix Diagram

Quality- Q6. Statistical Process Control uses diagrams called "Control Charts." These charts depict horizontal, parallel lines to represent ______________ standard deviations.

1. six
2. five
3. four
4. three
5. two

Quality- Q7. "Quality is defined by the customer" is

1. An unrealistic definition of quality
2. A user-based definition of quality
3. A manufacturing-based definition of quality
4. A product-based definition of quality

Quality- Q8. Customers are primarily concerned with ______________

1. Communication, courtesy, and credibility of the sales person
2. Competence, courtesy, and security of the sales person
3. Competence, responsiveness, and reliability of the sales person
4. Communication, responsiveness, and cleverness of the sales person

Quality- Q9. For a Poisson distribution:

1. The mean is greater than the variance
2. The mean is less than variance
3. The mean is equal to the variance
4. Cannot be determined

Quality- Q10. Financial compensation is the primary motivational tool for which of the following management theories or programs?

1. Zero Defects program
2. Theory X management
3. Theory Y management
4. Quality Control Circles
5. A and C